• What is InvestDaily?

  InvestDaily is an online platform that allows customers to invest in Mutual Funds with low investment amounts via their ENBD Online Banking portal.

• What are the benefits of investing using InvestDaily?
  • Flexibility - Enjoy low minimum contribution starting from USD 1 (*) (applicable for limited funds only.)
  • Online access to Portfolio and Statements.
  • The ability to schedule transactions or invest on a lump sum basis using the same platform.
  • Automation - Enjoy ease of access to the platform anytime, anywhere, at your convenience.
  • Security - Enjoy the same level of trusted security as all our digital banking offers.
  • Total Control - Enjoy access to our selection of funds. You have full control over all fund transactions like Buy, Sell, Switch and rebalance between your goals.

• Are there any risks Involved in investing in InvestDaily?

  Mutual funds NAVs can vary based on the performance of the underlying portfolio which in turn varies as per market conditions. Fluctuations in value of the assets, their incomes, changes in profits and exchange rates may affect the value of the Portfolio Account, which may fall as well as/or rise and is not guaranteed.

  Mutual funds are traded at Net Asset Value (NAVs) which cannot be determined in advance and the actual NAV value will be used at the time of processing your request.

• What kind of products are offered in InvestDaily?

  Through InvestDaily you can invest in Mutual funds. To know more about Mutual funds, please click here.

• What is the currency of the product?

  Product currency is USD. All the transaction will take place in USD.

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• What is InvestDaily?

  InvestDaily is an online platform that allows customers to invest in Mutual Funds with low investment amounts via their ENBD Online Banking portal.

• What are the benefits of investing using InvestDaily?
  • Flexibility - Enjoy low minimum contribution starting from USD 1 (*) (applicable for limited funds only.)
  • Online access to Portfolio and Statements.
  • The ability to schedule transactions or invest on a lump sum basis using the same platform.
  • Automation - Enjoy ease of access to the platform anytime, anywhere, at your convenience.
  • Security - Enjoy the same level of trusted security as all our digital banking offers.
  • Total Control - Enjoy access to our selection of funds. You have full control over all fund transactions like Buy, Sell, Switch and rebalance between your goals.

• Are there any risks Involved in investing in InvestDaily?

  Mutual funds NAVs can vary based on the performance of the underlying portfolio which in turn varies as per market conditions. Fluctuations in value of the assets, their incomes, changes in profits and exchange rates may affect the value of the Portfolio Account, which may fall as well as/or rise and is not guaranteed.

  Mutual funds are traded at Net Asset Value (NAVs) which cannot be determined in advance and the actual NAV value will be used at the time of processing your request.

• What kind of products are offered in InvestDaily?

  Through InvestDaily you can invest in Mutual funds. To know more about Mutual funds, please click here.

• What is the currency of the product?

  Product currency is USD. All the transaction will take place in USD.

• Who is eligible for this InvestDaily product?

  The product is offered to Personal Banking Beyond segment customers.

• What are the KYC requirement for the InvestDaily?

  InvestDaily is available for the existing ENBD personal banking beyond customer who meet the below criteria:

  • Valid passport & Visa details updated with Emirates NBD.
  • Passport & Visa validity should be more than 30 days.

• What if my passport and visa is going to expire in a month or is already expired, can I still register for InvestDaily and buy funds?

  No, you will not be allowed to register for InvestDaily and buy mutual funds if your passport and visa is going to expire in a month or is already expired.

• Can I use my existing bank account for InvestDaily?

  You can use your eligible bank account with Active status for InvestDaily.

• Can I use any bank account in any currency account for InvestDaily?

  Any eligible bank account in any currency can be used for InvestDaily. Bank’s exchange rates will apply.

• What if my bank account is inactive or dormant, can I still register for InvestDaily and buy funds under InvestDaily?

  Only Active accounts can register and buy funds offered under InvestDaily.

• Will I able to place buy order if the funds are not available in my cash account?

  No, you will not be able to proceed with the buy order and registration if you have insufficient cash in your chosen account.

• Can I close my cash account when it is linked to InvestDaily?

  No, you cannot close your bank account when it is linked to InvestDaily. However, you will be able to close your account after unsubscribing from the InvestDaily.

• What are the fees/charges applicable for InvestDaily service?

  Below mentioned are the 3 types of fees which will be applicable for InvestDaily service.

  • 1% transaction fees which will be charged over and above the transaction amount entered at the time of the buy transaction.
  • Maintenance fee is calculated on a monthly basis on the previous month’s AUM of a InvestDaily Portfolio. The AUM is as of the last business day of the previous month. The fee recovered monthly with a minimum of AED 15 if the AUM is less than AED 10,000. Once the AUM crosses AED 10K, the recovery will be at the rate of 1% p.a. on a monthly basis (AED 8.33 for AUM of AED 10K)
  • Sign on fees for InvestDaily Registration is AED 300. From second year Annual fees will be charged.
  • 5 percent VAT charges will be applicable on the transaction fees and sign on fees.

• Transaction fee will be applicable for Both Buy & Sell transactions?

  No, it is applicable on Buy transaction only. For Sell transaction there is no transaction fee.

• From which cash account fee will be debited?

  Fee will be debited from the cash account selected at the time of registration.

• When will be the Maintenance fee recovered from my account?

  Maintenance fee will be recovered on monthly basis on the 10th day of each month by redeeming funds from your InvestDaily portfolio for an amount equivalent to the maintenance fee. If the 10th of the month falls on a non-business day, the fee will be recovered on the next business day.

• What happens if I have multiple Goals in InvestDaily, from which goal the funds will be redeemed to recover the maintenance fee?

  The maintenance fee will be recovered from the Goal that has the highest AUM which is greater than the fee amount. If all the Goals have a value less than the fee amount, then the fee will be redeemed on pro-rata basis amongst all Goals. If there is more than one Goal that has the same value as the highest value of the account, then the fee will be redeemed from the oldest Goal.

• What if the Maintenance fees recovery is failed on the Business day which is falling on 10th of the month?

  In the event Maintenance fees recovery is failed, the fee recovery will be attempted again on the next business day.

• How I will be notified if the Maintenance fees transaction is initiated in my portfolio?

  You will be notified via email and SMS on your mobile number registered with us.

• What if I don't have enough balance in the Goal to recover maintenance fees?

  It is advisable to maintain sufficient balance in your Goals equivalent to the maintenance fee amount. If there is no balance in the Goal to recover the maintenance fee then maintenance fee transaction will not be initiated in your goal till you have a sufficient balance in the Goal equivalent to the maintenance fee amount.

• Is VAT charge applicable on Maintenance fees?

  Yes. 5 % VAT charge will be applicable on the Maintenance fees.

• I want to avail the InvestDaily service, how do I register?

  Please follow the below steps If you are an eligible customer.

  • Log-in to your Online Banking portal.
  • Go to My Finance>Investment>InvestDaily.
  • Click on the InvestDaily option under Investment Tab.
  • Scroll down and click on register.
  • Provide confirmation that you are not a US citizen or a US tax resident.
  • Create Goal and choose your goal for investment and set the image for the Goal.
  • Once the goal is created choose a mutual fund to subscribe.
  • Allocate fund to subscribe and set contribution amount for each fund selected.
  • After the contribution amount is allocated for each fund, accept the terms and conditions.
  • After the terms and conditions are accepted, an authentication code will be sent on the registered mobile number to confirm the registration.
  • The registration will complete once the authentication code is entered and verified successfully,
  • Email and SMS notification will be sent upon successful registration to the registered mobile number and email ID with Emirates NBD.

• What if InvestDaily Registration request failed?

  If the registration request failed, the customer will have to initiate the request again.

• What if InvestDaily Registration request got failed and the sign on fee got debited from my account?

  Sign on fee debited will be reversed back to your cash account.

• What if my Goal creation failed?

  If the goal creation failed, you will be redirected to goal creation flow. You will complete registration by goal creation and buying funds into goal.

• What if buying of funds is failed?

  If the Buying of funds is failed, the system will retry sending the order for execution till next business day’s cut off time. During this period you will be restricted to create New Goal or Buy Additional mutual funds within the same goal. This restriction will apply only when you are creating a new Goal and buy transaction for that Goal is failed.

• What will happen if the Retry of Buy order is unsuccessful?

  If the retry of the buying of funds is unsuccessful, then the amount debited including the transaction amount and fees will be reversed back to the cash account.

• What will happen if the Retry of Buy order is unsuccessful but registration is successful, do I still have to register and create goal?

  If your registration is successful then you are not required to register again. You can create a new Goal followed by a buy transaction.

• What is a Goal? Why is this needed?

  The Goal that you create gives you an option of assigning a reason for your savings.

  The ability to create different goals gives you an opportunity to allocate money for savings for different purposes.

  The selection of the Goal name, the underlying funds and their allocation is solely at your discretion and you should ascertain the suitability of the funds and their allocation as per your needs. Once the Goal is created and the fund allocation is done, you can subscribe and redeem only at a goal level.

• Can I create multiple goals?

  Yes. You can create as many goals as you wish.

• How to create a New Goal in the existing portfolio?

  Please find below steps to create a new goal in the existing portfolio

  • Go to My Finance>Investment>InvestDaily. You can also create a new goal by visiting Digital Store>Apply for products>Investment>InvestDaily>Click on apply.
  • Click on Create Goal, and choose your goal for investment and set the image for the Goal.
  • Once the goal is created choose a mutual fund to subscribe.
  • Allocate fund to subscribe and set contribution amount for each fund selected.
  • After the contribution amount is allocated for each fund accept the terms and conditions.
  • After the terms and conditions are accepted, an authentication code will be sent on your registered mobile number to confirm the registration.
  • The registration process will be completed once the authentication code is entered and verified successfully.
  • Email and SMS notification will be sent upon successful creation of Goal to the registered mobile number and email ID with Emirates NBD.

• Can I use different bank account for every new goal creation?

  No, multiple bank accounts cannot be used for additional goal creation. You can use the same bank account which you used for initial registration for every new goal creation. Please note that this cannot be changed at later stages and will be used for Debits and Credits.

• What type of orders can I place?

  You can place Subscription, Standing instruction, Redemption, Switch & Rebalance orders.

• What is the cut off time of placing the Mutual fund order?

  The cut off time for the order placement is 9.30 AM Gulf Standard Time. If the order has been placed before the cut off time, then the order will be instructed in the market on the same business day.

  However, if placed after the cut off time, then it will be instructed in the market on the subsequent business day.

• What NAV will be applicable for the orders placed by me?

  Orders executed prior to daily cut-off will be instructed in the market on the same business day. However, the NAV used will vary based on the date on which the order is processed at the fund house i.e. certain funds which have a T-1 order placement requirement (pre-notification) will be placed with the NAV of the day after the day on which the order is placed with the fund house.

• Can I place the order after the cutoff time? What NAV will be applicable if the order is placed?

  You can place orders on InvestDaily 24 * 7.

  If the order has been placed before the cut off time, then it will be instructed in the market on the same business day.

  However, if placed after the cut off time, then it will be instructed in the market on the subsequent business day.

  NAV applicable on the order will vary based on Fund house and fund requirements and their respective holidays.

• How I will be notified after the transactions is settled?

  You will be notified via SMS on the mobile number registered with us after the transactions is settled.

• What happens after the transaction is settled?

  After the transaction is settled, your goal portfolio details will be updated with the Funds latest position post settlement of funds in the market.

• Do I get online confirmation of orders placed by me?

  Yes, you will get online confirmation of orders and trades. The status of any order is updated on real-time basis in the recent transaction under Investment>InvestDaily portfolio landing page. As soon as you place your order, they are validated by the system and sent for execution. You will also receive an SMS and email confirming the orders placed by you.

• Can I perform all types of transactions (Buy, Sell, Switch and Rebalance) at any point in time irrespective of having any pending transactions?

  Please refer to the table below for details.

  Transaction Type	Status	Buy	Sell	Switch From	Rebalance	Standing Instruction
  Rebalance	Pending	Not allowed	Not allowed	Not allowed	Not allowed	Not allowed
  Sell	Pending	Allowed	Sell allowed up to 90% of the available balance	Switch allowed up to 90% of the available balance	Not allowed	Allowed
  Switch From	Pending	Allowed	Sell allowed up to 90% of the available balance	Switch allowed up to 90% of the available balance	Not allowed	Allowed
  Switch To	Pending	Allowed	Allowed. Complete or less than 90% of the available Goal value	Allowed. Complete or less than 90% of the available Goal value	Allowed	Allowed
  Buy	Pending	Allowed	Allowed	Allowed	Allowed	Allowed

  Note *If your goal has no/zero balance then you will not be allowed to place Sell, switch and rebalance transactions.

• Can I place a transaction in the Goal having inactive and suspended fund?
  • Funds marked as (*) are suspended due to a market event and cannot be traded till change of status.
  • Funds marked as (**) are no longer offered as part of the Emirates NBD fund list for new goal creation/rebalance of existing goals. You may however continue to remain invested in these funds through your existing goals which include these funds.
  • Funds marked as (***) are suspended due to market restriction for New Goal creation/ Buy transaction, however you can continue to remain invested in this funds through your existing goal which includes these funds.

• What are the non-business days for trading through InvestDaily?

  InvestDaily follow the European holiday calendar. Saturday and Sunday will be considered as non –business days. For instance if any transaction is placed on Saturday or Sunday then the instruction will be placed in the market on next business day i.e. on Monday.

• What is the difference between order date, trade date and settlement date?
  • Order/Request date - Order date is the date on which the order is instructed in the market.
  • Trade date - Trade date is the date on which the transaction is placed in the market. Some funds have pre-notification i.e. the transaction for this kind of fund will be placed in the market 1 day later than the request date. For instance if you have initiated a transaction on 21st June 2018, then your transaction will placed in the market on 22nd June 2018. In this case your request date will be 21st June 2018 and trade date will be 22nd June 2018.
  • Settlement date - Settlement date is the date on which transaction is settled. In case of sell transaction you will receive the redemption proceeds on the settlement date and in case of buy transaction you will receive the number of units on the settlement date. Settlement of funds will be done without netting off of any positions. You will not be able to sell your holdings on the same settlement till the buy settlement cycle is completed i.e. till the buy transaction is settled on the settlement date.

• How will I be notified of the corporate action declared for the funds held in my Goals?

  You will be notified via SMS and email on your mobile number and email ID registered with us. Corporate action notification will contain fund name as for which fund corporate action has been announced, what type of corporate action it is and is there any action required to be taken by the customer before the deadline, if there is any deadline set for the corporate action. Email Notification will also include the Goal name and the Goal ID in which the customer is holding the fund.

• Will I receive the dividend for the funds in which I have invested?

  No, there will be no dividend payout. Currently funds offered by InvestDaily belong to accumulation share class i.e. income generated by the fund manager will be reinvested in to the fund.

• What is the minimum amount of investment in InvestDaily?

  Minimum Investment amount allowed for InvestDaily for various funds differ from fund to fund. You can initiate buy transaction in some of the funds starting 1 USD.

• What is the maximum amount of investment in InvestDaily?

  Maximum Investment amount allowed is based on the standard banking daily limit set by you and the segment limit. You can see maximum limit applicable for each transaction type in Emirates NBD’s Homepage>Settings>Security Settings>my limits.

• What is the minimum amount of redemption for the funds in InvestDaily?

  There is no minimum redemption amount limit required to place redemption order for the funds.

• What if I don't meet the minimum investment amount criteria for the funds?

  You will not be allowed to proceed with the transaction if you are not meeting the minimum investment amount criteria for the funds selected by you.

• What if I don't meet the maximum investment amount criteria for the Emirates NBD daily and segment limit?

  You will not be allowed to proceed with the transaction if you are not meeting the maximum investment amount criteria for the Emirates NBD daily and segment limit.

• I want to place a subscription order in existing goal. How can I place an order?

  Please find below steps to do additional subscription in existing goal.

  • Go to My Finance>Investment>InvestDaily. You can also place additional buy transaction by visiting Dashboard>Investing>Select the product as InvestDaily>Click on view details of the goal in which you want to place additional buy transaction.
  • Select the Goal under which you want to place additional subscription order.
  • Click on buy to proceed with the subscription transaction.
  • Enter the subscription amount. Subscription amount will be allocated based on the contribution amount percentage set for the funds.
  • After the contribution amount is allocated for each fund, accept the terms and conditions.
  • After the terms and conditions are accepted, an authentication code will be sent on the registered mobile number to confirm the subscription order.
  • After the authentication code is entered and verified successfully, the buy will be placed successfully.
  • Email and SMS notification will be sent on the registered mobile number and email ID with Emirates NBD upon successful submission of Buy transaction.

• Can I Modify/cancel the Buy orders placed?

  Yes, you can modify/cancel Buy orders till the pre-confirmation page. Once the order is confirmed, you will not be able to cancel or modify it further.

• I want to place a redemption order. How can I place an order?

  Please find below steps to place redemption order in existing goal.

  • Go to My Finance>Investment>InvestDaily. You can also place redemption transaction by visiting Dashboard>Investing>Select the product as InvestDaily>Click on view details of the goal in which you want to place redemption transaction.
  • Select the Goal under which you want to place redemption order.
  • Click on sell to proceed with the redemption transaction.
  • Enter the redemption amount. Redemption amount will be allocated based on the market value allocation percentage as per the current market value of the funds.
  • After the redemption amount is allocated for each fund, click on next. An authentication code will be sent on the registered mobile number to confirm the redemption order.
  • After the authentication code is entered and verified successfully the redemption order will be placed successfully.
  • Email and SMS notification will be sent on the registered mobile number and email ID with Emirates NBD upon successful submission of redemption transaction.

• Is there any limitation of how much can be redeemed?

  You will not be able to proceed with the redemption order if the redemption amount you entered is more than or equal to 90% of the Goal Portfolio value. You will have to either place complete redemption order or place the redemption order with less than 90 % of the current goal value.

• Can I sell an individual fund under a Goal to withdraw cash from Goal?

  No, you can enter the amount of cash you want to withdraw from each goal. The amount of units sold under each fund is prorated as per % of market value of the funds held in the goal.

• Can I modify/cancel the redemption orders placed?
  Yes, you can modify/cancel redemption orders till the pre-confirmation page. Once the order is confirmed, you will not be able to cancel or modify it further.
• Can I place complete sell transaction if there is any pending transaction?

  No, you cannot place complete sell transaction if you have any pending sell or switch transactions. However you can place transaction till the 90% of the Goal value if there is any pending sell or switch transactions.

• I have place redemption transaction but the money has not come into my bank account?

  The Redemption proceeds will be credited into your bank account on the settlement date. Generally you can expect the redemption proceed to be credited to your bank account on T+3 or 4 basis depend on the fund you have invested, as different funds might have different settlement cycles. The Settlement date on which amount is to be credited to your account can be checked from the InvestDaily portfolio landing page under recent transaction.

• Can I switch from 1 goal to another goal within my portfolio?

  Yes, you can switch cash from 1 Goal to another Goal within your portfolio by using switch option. Switch will essentially redeem funds in the source goal (funds sold as % of market value allocation) to the extent of the value of the switch request, and buy into the destination goal (funds bought as % of contribution amount).

• How do I place a switch order?

  Please find below steps to place switch order in existing goal.

  • Go to My Finance>Investment>InvestDaily. You can also place switch transaction by visiting Dashboard>Investing>Select the product as InvestDaily>Click on view details of the goal in which you want to place switch transaction.
  • Select the Goal under which you want to place the switch order.
  • Click on switch to proceed with the switch transaction.
  • Enter the redemption amount. Redemption amount will be allocated based on the market value allocation percentage as per the current market value of the funds. Click on Next.
  • Select the destination goal in which you want to switch to.
  • Enter the subscription Amount. Subscription amount will be allocated based on the contribution percentage set for the funds. After the contribution amount is allocated for each fund, click on next.
  • An authentication code will be sent on the registered mobile number to confirm the switch order.
  • After the authentication code is entered and verified successfully the switch order will be placed successfully.
  • Email and SMS notification will be send on registered mobile number and email ID with Emirates NBD upon successful submission of switch transaction.

• Can I Modify/cancel the switch order?

  Yes, you can modify/cancel the switch order till the pre-confirmation page. Once the order is confirmed, you will not be able to cancel or modify it further.

• Is there any limitation of how much can be redeemed?

  You will not be able to proceed with the switch-redemption order if the redemption amount you entered is more than or equal to 90% of the goal portfolio value. You will have to either place complete switch-redemption order or place the redemption order with less than 90 % of the current goal value.

• What is the settlement cycle for Switch transaction? By when I can expect my switch transaction to settled?

  Switch transaction is the combination of sell and buy transaction similar to rebalance transaction. You will sell from 1 goal and buy in to another Goal. Your buy request for switch transaction will be placed in the market post confirmation of sell transaction. Generally you can expect the switch transaction to be settled on T+6 or 7 basis, depending on the fund you have invested as different funds might have different settlement cycles.

• Can I switch from 1 fund to another fund within a same Goal?

  Yes, you can switch from 1 fund to another fund within the same goal by using rebalance option.

• What is rebalance?

  Rebalance is a combination of the below:

  • Reallocation - Reset the % of contribution amount. All future contributions will be done based on the new allocation.
  • Rebalance - Reset of the existing market value allocation which may result in subscription and redemption of funds.

• Can I change the % of contribution amount for the existing funds in my goal?

  Yes, you can change the % of contribution amount of the held funds in your goal by using rebalance option. But all the future contributions will happen in the new allocation percentage set by you for each fund. Please note that rebalance request will change the future contribution % for funds in your goal and also rebalance your existing fund allocation in the goal to be in line with the revised allocation %.

• I want to place Rebalance order. How to place an order?

  Please find below steps to place Rebalance order in existing goal.

  • Go to My Finance>Investment>InvestDaily. You can also place rebalance transaction by visiting dashboard>Investing>Select the product as InvestDaily>Click on view details of the goal in which you want to place rebalance transaction.
  • Click on view details of the Goal under which you want to place Rebalance order.
  • Click on rebalance to proceed with the rebalance transaction.
  • Enter new contribution amount percentage for each fund. If required you can also remove the existing fund and add a new one.
  • After the new contribution percentage is defined for each fund, click on next.
  • An authentication code will be sent on the registered mobile number to confirm the rebalance order.
  • After authentication code is entered and verified successfully the rebalance order will be placed successfully.
  • Email and SMS notification will be sent on registered mobile number and email ID with Emirates NBD upon successful submission of rebalance transaction.

• Can I place any transaction in the Goal, if the rebalance transaction is in pending settlement in the Goal?

  You will not be allowed to place any transaction (buy, sell, switch, rebalance again) till the rebalance transaction is settled.

• Can I place rebalance transaction if there is zero value in the Goal?

  You cannot place rebalance transaction in the Goal if there is zero value in the Goal.

• Can I place rebalance transaction if have any transaction for pending settlement?

  You cannot place rebalance transaction if you have sell and switch transaction pending for settlement in the Goal.

• Will the standing instruction trigger for execution if my rebalance transaction is pending settlement?

  No, the Standing instruction will not trigger for execution if the rebalance transaction is pending for settlement. Standing instruction will start triggering after the rebalance transaction is settled.

• What is the settlement cycle for Rebalance transaction? By when I can expect my rebalance transaction to settled?

  Rebalance transaction is the combination of sell and buy transactions similar like switch transaction. Your Buy request for rebalance transaction will be placed in the market post confirmation of sell transaction. Generally you can expect the rebalance transaction to be settled on T+6 or 7 basis, depending on the funds you have invested as different funds might have different settlement cycles.

• How can I set up standing Instructions for a goal?

  You can set up a Standing Instruction in the goal at the time of placing subscription transaction at the time of registration, create new goal, and additional subscription or by creating separate standing instructions for the goal. Standing Instructions can be set up by selecting frequency of SI, SI amount and start and end date of the SI.

• Can I set up standing instructions from today's date?

  No, by default standing instructions can only be set up from the following day, if you want you can change the start date to any other future date.

• What frequencies can I set up Standing Instructions for a goal?

  You can place SI transaction in different type of Frequencies like daily, weekly, fortnightly, monthly, quarterly, half yearly & yearly.

• Where I can see my upcoming SI transactions?

  You can see your upcoming SI transactions of your goal in the InvestDaily portfolio landing page at goal level.

• Is there any fees for setting up standing instructions?

  No, there are no fees charged on setting up the standing instructions.

• What if my buy transaction is failed, will my standing instruction request still be accepted?

  Standing instruction will be set up with the First Buy transactions at the time of registration and new Goal creation. Standing instruction request will be accepted only if the buy transaction is submitted successfully. If the buy transaction is failed then the standing instruction request submitted will also be failed.

• Can I set up separate standing instruction for a goal without placing subscription request?

  Yes, you can create separate standing request for a goal without placing subscription order.

• Can I unsubscribe a SI transaction?

  Yes, you can unsubscribe to standing instructions by deleting the standing instruction from the goal. You will be notified via SMS and email once the SI is unsubscribes successfully.

• Can I Modify/cancel the SI set up request placed?

  Yes, you can modify/cancel the SI set up request placed till the pre-confirmation page.

• Can I Modify the SI amount after the request is submitted successfully?

  Yes, you can modify the SI amount after the request is submitted successfully. You will be notified via SMS and email once the SI is modified successfully.

• What if there are insufficient funds in the cash account on the day when standing instruction is to be executed?

  Standing instruction will be skipped on the day if there are insufficient funds in the cash account.

• What if my cash account is under dormant status, will the standing instruction still be executed?

  Standing instruction will be skipped on the day if the cash account is under dormant status.

• From where I can view the transaction statement for InvestDaily?

  You can view the transaction statement under InvestDaily portfolio landing page under recent transactions at goal level as well as portfolio level.

• Can I export the transaction statement to PDF & excel format?

  Yes, you can export the transaction statement to PDF and excel format.

• From where I can view the InvestDaily Goal portfolio details?

  You can view the portfolio statement under InvestDaily portfolio landing page at goal level.

• Can I download the InvestDaily portfolio e-statement in PDF format?

  Yes, you can download the portfolio statement in PDF format from additional services/view e statement.

• Will I get physical copy of my InvestDaily Goal portfolio and transaction statement?

  No, you will only be able to view and download data pertaining to transactions and statement from Online Banking. This can be printed at your end if necessary. E- Statement will be sent on monthly basis on your registered email ID.

• What if I found any discrepancy in the portfolio/transaction statement I received?

  If you find any discrepancy in the portfolio/transaction statement sent by us, you can notify us within 48 hours of the receipt of the statement. You can notify us via email on customercare@emiratesNBD.com or call our helpline no 00971600540000 to report the discrepancy.

• What if I am unable to view portfolio/transaction statement online?

  You can notify us via email on customercare@emiratesNBD.com or call our helpline no 00971600540000 to report the discrepancy.

• Can I Unsubscribe from the InvestDaily Product?

  Yes, you can unsubscribe from the InvestDaily product provided you fulfill the following conditions.

  • You have no/zero holding in the goals held by you.
  • No pending transaction to be settled.
  • Any existing Standing instruction set up for the goals is deleted.

• How can I unsubscribe from the InvestDaily Product?

  Please find below steps to unsubscribe from the InvestDaily Product.

  • Before placing the unsubscribe request you have to ensure that there is zero holding in the goal, no pending transactions, any existing Standing instruction set up for the goals has to be deleted.
  • All the holding across the goals to be sold off and after the transaction is settled you can proceed with the un-subscription request.
  • Unsubscription option is available in the InvestDaily portfolio landing page under additional services.
  • To unsubscribe click on the un-subscription button. Later you will be asked to enter the reason for un-subscription.
  • After entering the reason for un-subscription, click on Ok to unsubscribe.
  • SMS and email notification will be sent on your registered email ID and mobile number once the unsubscribtion request is successful.