Emirates NBD to add a fun element to customer engagement with artificial intelligence robot 'Pepper'
Dubai, 19 September, 2016: Emirates NBD, one of the leading banking groups in the region, is introducing ‘Pepper’*, an artificial intelligence robot that will add a fun element to customer engagement. Pepper will make his appearance at the bank’s marketing and promotional events in the UAE as well at select Emirates NBD branches in the near future.
Pepper will interact with customers to understand visitation needs and present products and services alternatives in an engaging way, assisted by the bank’s staff. While Pepper will not engage on core banking functions, as the world of artificial intelligence and robots evolves, the bank, a front-runner in digital and mobile banking, has announced that it will continue to engage with these technologies to make banking simpler and more convenient.
Commenting on Pepper, Vikram Krishna, Head of Group Marketing and Customer Experience at Emirates NBD, “We are extremely excited to introduce Pepper to our customers in the UAE. A truly remarkable innovation, Pepper brings in a fun, interactive element to the Emirates NBD banking experience. We expect it to be popular with not just our younger generation of customers but also those who are interested in interacting with an intelligent humanoid robot.”
* Developed by Softbank Robotics, Pepper is the first humanoid robot capable of recognising the principal human emotions and adapting his behaviour to the mood of his interlocutor.