With refreshed material topics identified, we are pleased to present our 4th annual Sustainability Report for the year 2019 showcasing our ongoing commitment to monitoring and reporting on our environmental, social and governance performance.Download the Full Sustainability Report
10,277 full-time employees
40 employees with disabilities
34,065 hours volunteered in the UAE
47 Emirates NBD branches are equipped with disability-friendly servicing facilities.
In 2019, 53% of Emirates NBD branches became more accessible.
88% of our operational budget was spent on suppliers registered locally in the UAE
Net Profit of AED 14.5 billion
Brand value: USD 4.12 billion
“With the UAE celebrating the spirit of inclusion under the Year of Tolerance in 2019, Emirates NBD Group aligned its social investment and corporate responsibility to reflect the nation’s commitment to building a diverse and harmonious society”
“Looking ahead to opportunities in 2020, we are fully committed to supporting the UAE’s initiatives to prepare for the next 50 years of its journey.”
“Emirates NBD ended 2019 on a high note with strong performance on the economic, environmental, social and governance fronts. We carried out several initiatives during the year to enhance the sustainability of our operations and foster a shared sense of responsibility and commitment among all of our team members. “
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To be globally recognised as the most valued financial service provider in the Middle East
Every day we make our customers’ lives simpler by providing solutions to help them fulfil their financial aspirations.
Emirates NBD values revolve around the satisfaction of our customers and are built on our most important asset: Our People.
Tanfeeth is an Arabic word meaning “getting the job done”, as a fully owned subsidiary of Emirates NBD Group, Tanfeeth functions as an operations and service platform.
Emirates Islamic, established to deliver exceptional banking services in line with the high standards of Shari'a principles.
Our role as a responsible bank is to create a sustainable positive economic impact wherever we operate.
As the official banking partner of Expo 2020, Emirates NBD rolled out a customized Expo 2020 Dubai business banking package for UAE-based small and medium enterprises (SMEs) and startups.
In collaboration with Sustainable Square, a boutique advisory firm specialized in responsible investment, sustainability and social impact, we published a study that sheds light on the practices of sustainability and corporate responsibility in the Middle East and North Africa (MENA) region. The study gathered valuable insights and information from 638 organisations across 18 MENA.
The heart of our sustainability agenda is being an ethical bank and interacting responsibly with all our stakeholders. Sustainable practices extend far beyond environmental concerns. In this respect, our ethics extend to our transparency, how we honour commitments, acting in fair and nondiscriminatory ways, communicating and being accountable.Download
We offer our customers a wide range of products and services that aim to make their lives simpler. In addition to evaluating the environmental, social and governance impact of our products and services, we are continuously developing new offerings in response to the needs of our customers. We have implemented initiatives that ensure the customer is fully engaged and represented at different phases in the development of new products and services.
Emirates NBD is listed on the Dubai Financial Market, which places us in a unique position to create long-term impact on the UAE’s economy. We commit to ensure that our own business activities and those of our suppliers and partners follow our social and environmental policies and practices
Our people are our most valuable asset. Attracting, developing and retaining the right talent is the foundation on which great businesses grow. For this reason, we have built a culture based on diversity, collaboration, innovation, challenges and growth – all while preserving work-life balance.
We continue to lead on our commitment to invest in recruiting, retaining and growing our talent of people with disabilities. We employee 40 employees with disabilities across the Group.
At Emirates NBD Group, we believe that our prosperity is interconnected with that of the local community. We live by the concept of Creating Shared Value and our commitment is apparent through the work we do to create positive, long-term impact.
As part of our commitment to volunteering, we encourage our stakeholders to give back to their local communities. In 2019, through the award-winning Exchanger programme, we exchanged 34,065 volunteer hours.
Being a signatory of the United Nations Environment Programme's Dubai Declaration for Sustainable Finance, we take our mission very seriously to reduce our impact on climate change. We do so by calculating our annual carbon footprint, identifying areas in which we can improve, and creating both internal and community initiatives that aim to reduce negative impact.
> Energy Consumption
> Greenhouse Gas Emission
> Water Consumption
> Waste Management
Our Sustainability Report is in compliance with the GRI Standards. The report summaries our commitment to our stakeholders and highlights our performance across socio-economic, environmental, community and government practices.Download