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Accessible & Inclusive Banking
Banking made easier for all
In alignment with the United Nations Sustainable Development Goals, the UAE Vision 2021 and the ‘My Community’ initiative, Emirates NBD is focused on social and financial inclusion in the community.
Our infrastructure transformation, products and services are a manifestation of our commitment towards a disability inclusive-society.
Enable every customer to bank independently
Provide an exceptional banking experience
Accommodate the disability-related needs
Transform branches to be more accessible
Create exclusive products and services
The Disability Friendly Branch (DFB) Project
Implemented in 2016, The Disability Friendly Branch (DFB) project was initiated to facilitate and ease the banking experience for our PwD customers. The three-phase transformation integrates infrastructure, technology and services to enable and enhance accessibility features.
44
Disability-friendly branches
23
Disability friendly branch elements (including assistive technology)
33
Facilities in Dubai
8
Facilities in Abu Dhabi & Al Ain
3
Facilities in Sharjah & N.E
21
Branches with Assistive technologies
2400+
Staff trained DET+ASL
Transformation of disability-friendly branches
Phase 1: Enabling accessibility features for our customers with physical disabilities
Dedicated parking 
Ramps with handrails 
Disability-friendly doors 
Low height ATM’s & cheque counters 
Disability signage including Braille signages 
Dedicated waiting areas 
Priority queueing 
Disability etiquette trained staff 
Beyond package 
Tactile indicators 
Transformation of disability-friendly branches
Phase 2: Enabling basic accessibility features for our customers with visual & hearing impairment
Availability of Braille currency notes on request 
Deploy KinTrans for people with speech & hearing impairment Deploy hearing induction loop for people using hearing aids 
Low height teller counters 
Transformation of disability-friendly branches
Phase 3: Enhancing accessibility features for our customers with visual & hearing impairment
Interactive ATMs & CDMs Braille printers at select branches Braille key activation on ATMs & CDMs 
Enhance website and online banking 
Deploy Traveller HD for people with low vision Staff trained in ASL Dedicated customised ATM & credit cards Assistive Technology
We are redefining PwD customer experiences by thoughtfully integrating technology with human interactions.
Ensuring priority and enabling accessibility
Our state-of-the-art technology and trained staff are committed to making banking experience easy and convenient for our PwD customers.
Bank with us at your nearest Disability Friendly Branch. To find your nearest disability friendly branch and to obtain a complete list of our disability friendly branches and their accessibility features, please click here.
Special banking privileges
Exclusive for Sanad Cardholders
The Beyond Account privileges are available to all holding a Disability ID card that is issued either by the Federal Government or the local government of any Emirate.
Beyond Package
Disability cardholders can open “Beyond Accounts” that entitle them to exclusive benefits:
No processing fees on Personal Loans, Auto Loan, etc
Preferential rates on Liability Products
Free for life credit cards and more
No minimum balance or salary transfer required
Our stories
Bettering our community, one story at a time.
Tanfeeth- Communications, home finance (Physically impaired)
Khaldoun
Meet Khaldoun, our colleague at Tanfeeth since September 2018. His favorite thing about Tanfeeth is that he has a very supportive team leader and colleagues. His working environment is very friendly and that helps manage stress when dealing with the customers.
His greatest accomplishment is that he has managed to build great working relationships in many departments. Khaldoun’s dream is to start his own company and after 5 years he aspires to be a successful businessman.
Khaldoun believes that for him every moment in his life is the happiest moment. He works hard during the day and enjoys the evenings with his family and friends. He enjoys playing basketball and also engaging in online gaming.
His biggest motivation in life is his mother, and in his words “I live this life to see her smile”.
Tanfeeth Leadership program, Training (Visually Impaired)
Yahye Abdi Siyad
Here’s Yahye Abdi Siyad, our colleague at our Tanfeeth office who has been working with us for over two years.
Yahye is a person who is differently abled but leads a regular structured lifestyle. His day starts with morning prayers, followed by a healthy workout and then he tries his best to catch the bus to work. He loves his job immensely and feels well included within the team and people he works with.
Yahye is a passionate and an ambitious professional very focused on his goals but he is also a true family man at heart. A proud father of two daughters, an ardent athlete, highly educated and a strong advocate for people of determination, sky is the limit for Yahye!
Yahye’s main goal in life is to help others realize their potential. Graduating with a Master’s degree and living an independent life in UK was his greatest accomplishment in life. He aspires to complete his PhD and work at a multinational company or NGO advocating for accessibility and inclusion.
Yahye is an epitome of hope and perseverance whose positive attitude has led him to walk his journey of success today! A true inspiration for each of us and we are extremely proud to have him in our EmiratesNBD family!
Tanfeeth (Hearing impaired)
Zia
This is Zia, a colleague at the our Tanfeeth office. Zia is a Person with Disability with hearing and speech impairments and in the year and half that we have known him, he has proven that having a disability is not being handicapped.
He loves his job, and his happiest memory is the day he was hired to work at Tanfeeth. Zia is motivated by the support and accolades he receives from his manager as well as the enabling work culture. Despite being an extrovert he enjoys simple tasks like processing CDM and ARC transactions, as much as he loves dancing and modeling.
He is a hardworking man and his ambition is driven by a desire to support his family and make them proud. Zia strives to make a mark in the corporate world and aspires to be promoted to a manager in just 5 years. His story is an example for us to learn how to overcome the challenges faced, how to conquer a disability, and in the end emerge as a victor. As Stephen Hawking very aptly said, ‘Disability need not be an obstacle to success’.
Together, we could do more
Help us enhance your banking experience and share your access needs, or those of someone you know as a PwD customer
WHAT OUR CUSTOMERS SAY
"I have seen the ease with which people with physical disabilities are handled and Emirates NBD is leading in this field. I feel proud to bank there when I see this."
WHAT OUR CUSTOMERS SAY
"I noticed that you have tactile pathways - through that you can navigate through the different departments of the branch - this is a good feature."
WHAT OUR PARTNERS SAY
"The different PWD features in the accessible branches are well thought out and easy to navigate. The fact that the features are not just restricted to ramps, tactile indicators, hearing loop etc. is something that we have found inspiring. The bank has gone the extra mile in being in step with all new innovations in the field and incorporating the same in its branches to make PWD banking convenient and up to international standards."
WHAT OUR PARTNERS SAY
"Emirates NBD’s accessible branches are probably the most accessible in the UAE and the region. We believe that the elements included help make the banking experience of People of Determination more streamlined and accessible."
WHAT OUR EMPLOYEES SAY
"Tanfeeth as an entity got exposed to a PwD program around 3 years ago and a program like Together Limitless has been a principle key factor for us to drive the entire program"
WHAT OUR EMPLOYEES SAY
"Diversity is all about having the right inclusion strategy and our Accessibility program is striving very hard while doing that. We should be really proud of each and every individual that is coming together and doing this, as it does not only impact one person, rather their whole family and the community. It is a great gesture by the Bank and the Group and we must continue to focus on that."
WHAT OUR PWD EMPLOYEES SAY
"I’m proud of my employer and I love the services they provide. My colleagues are very kind and they treat me with respect and they include me in everything they feel I should be included."
WHAT OUR EMPLOYEES SAY
"The bank has adapted for the disabled in the society and it is a big and positive move by the bank to show that we are for everyone. There is diversity for everything – not just nationalities."
WHAT OUR EMPLOYEES SAY
"I was at the Springs Souk branch which was for disabled people and the design was fantastic”. “What we are offering is something that has never been offered outside – we treat the PwDs not only as customers rather as one of our people and as our family member."
WHAT OUR EMPLOYEES SAY
"The focus of the bank is beyond financial and that makes us proud to work at Emirates NBD."
WHAT OUR EMPLOYEES SAY
"I am very proud to say that we have been recognized by the government twice as our brand has been on top of the lead of making our branches PwD friendly. This is not present across all the banks and establishments in the UAE. This is very fulfilling."
Awards and Recognitions
Publications and Videos
Knowledge and Resources
Awards and Recognitions
Earned our first CSR Label Accreditation 2021
Awarded the CSR Label by the Dubai Chamber of Commerce and Industry for our efforts in Corporate Social Responsibility. Regarded as one of the highest levels of accreditation for the sustainability practice of a business, the CSR Label is aimed at encouraging and building a more sustainable future in the UAE.
DEWA recognizes our Diversity & Inclusion contributions to the community
As part of DEWA’s annual CSR event, Emirates NBD was recognized for its efforts in promoting the social and financial inclusion of Persons with Disabilities (PwDs).
Won the Gold Award at the Gulf Sustainability & CSR Awards 2020
The Award was won under the category of Best Community Development Project for our diversity & inclusion efforts.
Emirates NBD
Emirates NBD signed an agreement with the Government of Dubai’s Community Development authority, aiming to support “My Community” initiative to transform Dubai to a disability-friendly city by 2020. Through the partnership, the bank’s #TogetherLimitles platform will seek to create a financially-inclusive community for people with disabilities in the UAE, with the first step of offering ‘Beyond from Personal banking’ package to all Sanad cardholders.
Recognition by Mycommunitydubai
Emirates NBD recognized for its efforts in the financial inclusion of people with disabilities by His Highness Sheikh Mansour bin Mohammad Al Maktoum, Chairman of the Higher Committee for the Protection of the Rights of People with Disabilities.
Emirates NBD hosts the Executive council meeting
Emirates NBD proudly hosts a meeting for the Higher Committee for the Protection of the Rights of People of Determination chaired by H.H. Sheikh Mohammed bin Rashid Al Makhtoum in its Jumeirah Al Wasl Branch. H.H. took a tour of the branch that has been newly renovated according to the Dubai Code criteria to become accessible for Persons with Disabilities. The branch is one of 43 similar projects carried out by Emirates NBD in line with the “My Community” initiative aimed to transform Dubai to a disability friendly city by 2020.
First Emirates NBD Disability-Friendly Branch launched
EmiratesNBD launched its first pilot accessible branch in June 2016. The branch transformation was a part of the bank’s pioneering efforts to align with UNSDGs and the #mycommunity initiative of having a disability friendly city by 2020. The branch is the bank’s flagship Jumeirah Al Wasl branch which has a personal banking, priority banking, business banking and wholesale banking unit all under one roof. The personal banking section is accessible to people with physical, visual and hearing impairments. It is equipped with 15 accessible elements from dedicated parking, to tactile floor indicators and a hearing induction loop to name a few.
Inauguration of newly renovated Emirates Airline Headquarters branch
HH Sheikh Ahmed bin Saeed Al Maktoum inaugurates our disability-friendly branch at Emirates Group Headquarters. This branch is the thirteenth in Emirates NBD’s network of disability-friendly branches.
Launch of KinTrans Sign Language automation system at Emirates NBD
Emirates NBD launched the KinTrans Sign Language automation system in March 2017.
UAE national Paralympian tour
To celebrate International Day of Persons with Disability Emirates NBD welcomed the UAE National Paralympic Team to tour the Al Wasl Branch. We are committed to helping create a world where there are no barriers for people with disabilities.
Publications
Videos
Gallery
Customer Care
How can we help you today?
KinTrans
- The KinTrans device automates American Sign Language into text for staff to read
- Staff can reply to customers through this device
- Their responses can be converted to text for the customer to read
- Available at Emirates Towers branch and Mirdif Park Center
Braille Printer
- Customers with visual impairments are now able to open accounts using documents printed in English, Arabic and Braille.
- The Braille printer is available at the following branches: Ajman, Electra Street, Fujairah and Jumeirah Beach Road
Hearing Induction Loop
- Customers who use hearing aids can use this to communicate with tellers, customer service executives or attend meetings.
- This device amplifies sound to more than 50% of hearing abilities.
- The Hearing Induction Loop also cuts out unwanted background sounds, thus allowing clear communication
- Available at the following branches: Dubai Mall, JBR The Walk, Umm Suquiem, Arabian Center, Boulevard, Sharjah City Center, Ajman City Center, The Greens, Nakheel Mall, Design District, New Springs Village, Jumeirah Beach Road, Jumeirah Al Wasl
Travellers HD
- Traveller HD is a lightweight video magnifier with a screen displaying high definition image quality for people with low vision or colour blindness.
- Traveller HD will enable our customers with varied levels of visual impairment as well as our aging customers to be able to read forms, cheques and documents comfortably and conveniently, by customizing settings to suit their visual capabilities.
- Available at Hamriya, Qusais and Dubai Festival City branches
Tactile map
- The Tactile map helps make spatial information accessible for Persons with Visual impairments.
- These maps are audio-activated and are designed to be read by touch.
- Available at Expo branch.
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