• I'm a trial user. How do I open a Fitness Account?

  You need to have a regular Current or Savings Account in order to open a Fitness Account through the Fitness App. If you are already an Emirates NBD customer then you can login to the Fitness App by using your Online/Mobile Banking username and password to open a Fitness Account. If you are not an Emirates NBD customer, please fill in your details on the 'new customer' page under the main menu and one of our representatives will contact you to assist you.

• I have downloaded the Fitness App, What next?

  Congratulations! All you need to do now is login to the Fitness App in order to create your Fitness Account. Once that's done, walk at least 5,000 steps every day to get your interest rate jumping. If you walk more than 15,000 steps, you'll earn 4% interest rate for that day.

• I'm an Emirates NBD customer but I don't have Online or Mobile Banking credential, what can I do?

  Register yourself by creating a username and password through Online or Mobile Banking then you'll be able to login to the Fitness App by using these credentials.

• How do I add a profile picture? Is it mandatory?

  Just tap the profile picture icon on the main menu to add a profile picture. Adding a profile picture is not mandatory but we recommend that you do so that you can personalize your experience further.

• What can I do on the FRIENDS menu?

  All your friends will be listed under the Friends menu. You can manage your friendship requests and track the leaderboards.

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• I'm a trial user. How do I open a Fitness Account?

  You need to have a regular Current or Savings Account in order to open a Fitness Account through the Fitness App. If you are already an Emirates NBD customer then you can login to the Fitness App by using your Online/Mobile Banking username and password to open a Fitness Account. If you are not an Emirates NBD customer, please fill in your details on the 'new customer' page under the main menu and one of our representatives will contact you to assist you.

• I have downloaded the Fitness App, What next?

  Congratulations! All you need to do now is login to the Fitness App in order to create your Fitness Account. Once that's done, walk at least 5,000 steps every day to get your interest rate jumping. If you walk more than 15,000 steps, you'll earn 4% interest rate for that day.

• I'm an Emirates NBD customer but I don't have Online or Mobile Banking credential, what can I do?

  Register yourself by creating a username and password through Online or Mobile Banking then you'll be able to login to the Fitness App by using these credentials.

• How do I add a profile picture? Is it mandatory?

  Just tap the profile picture icon on the main menu to add a profile picture. Adding a profile picture is not mandatory but we recommend that you do so that you can personalize your experience further.

• What can I do on the FRIENDS menu?

  All your friends will be listed under the Friends menu. You can manage your friendship requests and track the leaderboards.

• I am unable to access the 'Offers' under the main menu?

  Offers are not available for trial users, so you will need to have a Fitness Account to be able to access the offers. In case you already have a Fitness Account and are still unable to access the offers, please raise a complaint for us to check.

• What are CHALLENGES?

  A challenge is an activity related to the number of steps to be taken within a specified duration. You may either join one of the 'Ongoing' or 'Upcoming' challenges or create a challenge of your own. You may create a challenge either in Private or Public mode – private challenges can only be viewed by the friends you invite while public challenges can be viewed by everyone using Fitness App.

• How do I find the right challenge for me to join?

  You can select a challenge based on the start date, end date, number of steps and duration. Use the 'filters' icon on the top right corner of the challenges screen to select the one that suits you.

• How do I join a challenge?

  Once you have identified the challenge that want to join, just tap on the 'join' button.

• How do I create a challenge?

  Please go to the 'Created' tab and choose 'create a new challenge'. You will then have to add a picture and other details of the challenge. You may create a challenge either in Private or Public mode – private challenges can only be viewed by the friends you invite while public challenges can be viewed by everyone using Fitness App. You can then invite friends to join your challenge.

• What details of my Account can other Challengers see?

  Others will not be able to see any details of your Account except for the number of steps you've made and your picture. So don't worry, go ahead and create/join any challenge!

• What can I do with 'Story' under challenges?

  This is an option for you to share your activity with other challengers by uploading a photo from your journey.

• I am a trial user, but I'm unable to see any changes to the interest rate?

  Only customers holding a full Fitness Account will be able to see the interest getting credited to their accounts. The interest gets credited at the end of every month.

• What information is visible under the ACHIEVEMENTS menu?

  Based on the number of steps you make, the number of challenges you complete and the balance in your saving amount, you will be able to unlock various badges under the Achievements menu.