What is the communication preferences page used for?

It allows Emirates NBD customers to manage how they receive communications such as promotional offers, updates and notifications.

Can I choose how Emirates NBD contacts me?

Yes. Customers can choose their preferred channels such as email, SMS or phone notifications.

Does updating communication preferences affect my banking services?

Updating marketing communication preferences only affects promotional and informational messages, not essential service notifications.

Your privacy, your choice

You’re in control of how we contact you.

Marketing communications are optional. If you’d like to hear from us, you can choose the channels that work best for you.

You can change your preferences or withdraw your consent at any time using the options on this page. Once you do, we’ll stop sending marketing communications through those channels.

You’ll continue to receive important service and account-related communications to help you manage your banking relationship with us.

For more information about how we use your data, read our Privacy Notice.

Set your preferences

Name

Mobile number

How would you like to hear from us:

Calls Email/SMS

Terms and Conditions apply

All requests will be processed within 7 working days.

All accounts linked to your number/email address will start receiving marketing communications.

Change your preferences

If you don’t wish to receive marketing communications

Use the ENBD X app

If you’re a Business Banking customer

SMS 4456

To stop emails: Send ‘BBNOEMAIL’
To stop SMS messages: Send ‘BBNOSMS’

Important:

Send the SMS from your company’s registered mobile number
If you use the same registered mobile number for multiple companies, the update will apply to all of them.

Your request will be processed within 5 working days.

You will continue to receive essential non-promotional updates.