Your feedback is important to us

Priority Banking On-boarding survey

Name *

Mobile Number *

1. How was your overall experience of opening an account with Emirates NBD? (Please rate on a scale from 0 -10 where 0 means Poor and 10 means Excellent) *

(Poor) (Excellent)

What is the reason for giving a low score? *

Too much documentation

Staff/ RM was not knowledgeable

Lack of professionalism

Lack of responsiveness/ support from staff

Unfriendly behaviour of staff

Complex process

Minimum balance requirement

Any other (please specify)

2. How was your experience with the TAT (turnaround time / time taken ) of the following services? Please rate on a scale from 0 -10 where 0 means Poor and 10 means Excellent. *
Account number generation

(Poor) (Excellent)

Delivery of Welcome Pack (which includes cheque book and Debit card)

(Poor) (Excellent)

3. Have you activated your Debit Card yet? *

Yes No

Our Priority representative will send an easy banking video on "How to activate your Debit Card" to assist you.

4. Have you registered / downloaded our: *
Online Banking Service *

Yes No

How was your experience with the ease of setting up Online Banking service? Please rate on a scale from 1 -10 where 10 means Extremely easy and 1 means Extremely difficult.

(Extremely difficult) (Extremely easy)

Our Priority representative will send an easy banking video on "How to register to Online Banking" and get you started.

Mobile Banking App *

Yes No

How was your experience with the ease of setting up the Mobile Banking service? Please rate on a scale from 1 -10 where 10 means Extremely easy and 1 means Extremely difficult.

(Extremely difficult) (Extremely easy)

Our Priority representative will send an easy banking video on features of our new Mobile Banking App that you can download instantly.

5. In the last 15 days, have you received an official call from your dedicated Relationship Manager? *

Yes No

How satisfied are you with the quality of the call from your Relationship Manager? Please rate on a scale from 0 -10 where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied.

(Extremely Dissatisfied) (Extremely Satisfied)

Our Priority representative will send you the contact details of your dedicated Relationship Manager to contact for all your banking needs.

6. Based on your recent experience, how likely are you to recommend opening an account with Emirates NBD to your friends and colleagues? Please rate on a scale from 0-10 where 0 means 'Not at all likely' and 10 means 'Extremely likely'. *

(Not at all likely) (Extremely likely)

7. What were your reasons for choosing Emirates NBD? (Multiple response possible) *

Wide network of branches/ ATMs

Relationship Manager

Priority Banking Centers

Online banking features

Mobile Banking

Attractive lifestyle benefits

Any other (please specify)

Our customized Wealth Solutions

Attractive rates and other product features

8. Please read the below statements, and mark all that apply to you: *

I had a bank account with another bank in UAE but closed it

This is the first bank account I opened in UAE

I currently bank with several banks in UAE

9. Can you please let us know with which Bank did you close your account with? *

ADCB

NBAD

HSBC

FGB

MASHREQ

FAB (First Abu Dhabi Bank)

Any other

9. Can you please let us know with which other banks are you dealing with in UAE? *

ADCB

NBAD

HSBC

FGB

MASHREQ

FAB (First Abu Dhabi Bank)

Any other

* Mandatory Fields

Do you need help?

Call us on 800 100 within UAE or +971 316 0 333 for International