• How do I enable the Emirates NBD skill for Amazon Alexa?

  Open the Alexa app on your Mobile or login to the Amazon Alexa website, Alexa website, tap Skills in the menu, and search for Emirates NBD. Then tap Enable and follow the prompts:

  • Enter your Emirates NBD account credentials (You can safely link your Emirates NBD account to Alexa by logging in with your Mobile/Online banking credentials)
  • Accept terms and conditions
  • Set up your Voice Code (For security, please avoid using your ATM or Smart Pass PIN)

  When your account has been successfully paired, you'll see a screen that says, "Your Emirates NBD skill was successfully linked." You are now set up to use the Emirates NBD skill across all of your Amazon devices, including the Echo and the Echo Show.

• Can I use the Emirates NBD skill on my phone, without linking an Amazon device?

  Yes, you can use the Emirates NBD skill to access your account(s) information (if you have linked your account by logging in with your mobile/online banking User ID and password) from the Alexa app on your phone, however you might have a less engaging experience as compared to using the skill from a home device.

• What is Voice Code?

  A 4-digit code (numbers only) that you have to set up at the time of enabling the skill, so we can verify it's really you before saying your detailed account information out loud.

• How can I change my Voice Code?

  To change your Voice Code, please disable and then re-enable your Emirates NBD skill on your Alexa app

• What if I forget my Voice Code?

  You can disable and then re-enable your Emirates NBD skill to create a new code

Show More

• How do I enable the Emirates NBD skill for Amazon Alexa?

  Open the Alexa app on your Mobile or login to the Amazon Alexa website, Alexa website, tap Skills in the menu, and search for Emirates NBD. Then tap Enable and follow the prompts:

  • Enter your Emirates NBD account credentials (You can safely link your Emirates NBD account to Alexa by logging in with your Mobile/Online banking credentials)
  • Accept terms and conditions
  • Set up your Voice Code (For security, please avoid using your ATM or Smart Pass PIN)

  When your account has been successfully paired, you'll see a screen that says, "Your Emirates NBD skill was successfully linked." You are now set up to use the Emirates NBD skill across all of your Amazon devices, including the Echo and the Echo Show.

• Can I use the Emirates NBD skill on my phone, without linking an Amazon device?

  Yes, you can use the Emirates NBD skill to access your account(s) information (if you have linked your account by logging in with your mobile/online banking User ID and password) from the Alexa app on your phone, however you might have a less engaging experience as compared to using the skill from a home device.

• What is Voice Code?

  A 4-digit code (numbers only) that you have to set up at the time of enabling the skill, so we can verify it's really you before saying your detailed account information out loud.

• How can I change my Voice Code?

  To change your Voice Code, please disable and then re-enable your Emirates NBD skill on your Alexa app

• What if I forget my Voice Code?

  You can disable and then re-enable your Emirates NBD skill to create a new code

• What should I do if my Voice Code isn't working?

  You can disable and then re-enable your Emirates NBD skill to create a new code

• Is my Voice Code the same as my bank PIN?

  No. For security, it is advisable that you do not set up the Voice Code same as your ATM or SmartPass PIN

• I had enabled the Emirates NBD skill for my Amazon Echo, and now I want to enable it on my Echo Show. Do I need to set that up separately?

  No. Once you've successfully paired your account to any Alexa-enabled device, it will work on any device that has Alexa–including the Echo, Echo Show, Dot, Spot etc.

• Will my banking information be stored on the Alexa device?

  No. Your Emirates NBD banking information is secure and will not be stored on the device.

• I've enabled the skill, – why can't Alexa access my account?

  After you enable the skill, you also need to link your Emirates NBD account to Alexa. Open the Alexa app on your phone, find the Emirates NBD skill, and tap "Link Account." Follow the instructions from there. You'll know you're done, when you see a screen that says, "Your Emirates NBD Skill was successfully linked."

• How does Alexa know my Emirates NBD account information?

  When you enable the Emirates NBD skill, you enter your Emirates NBD username and password. This lets Alexa access your Emirates NBD information through the use of open banking APIs for added security. Also, we don't share your sign-in information with Amazon (or anyone else).

• Will my Emirates NBD username and password be shared with Amazon?

  No. We don't share your sign-in info with Amazon (or anyone else).

• What if I don't want Alexa to access my accounts anymore?

  As long as the skill is enabled, Alexa will be linked up to your Emirates NBD accounts. If you don't want to let Alexa access your account info anymore, you'll have to disable the Emirates NBD skill. To do that, open your Alexa app and go to the Emirates NBD skill, then click on Disable and your account will be de-linked. Once you disable the Emirates NBD skill, you won't be able to ask Alexa about your Emirates NBD accounts anymore on any Alexa-enabled Amazon device until you re-enable the skill again.

• What kind of information about my accounts can I get on Alexa?

  You can get detailed information about your Emirates NBD accounts like savings accounts, current accounts & credit cards, such as:

  • Daily Brief – giving you a summary of your finances
  • Recent transactions done on your account and credit card
  • Emirates NBD Investment News
  • Account Details
  • Your credit card details
  • Swift Code
  • FAQs regarding Installment Plan, New products, Voice Code change etc.
  • Information on ENBD's initiatives for people with determination etc.

  Again, you can access all of this information on any of your Alexa-enabled devices.

• What is Daily Brief?

  Daily Brief is a summary of your finances with Emirates NBD, like your account & card balances, Credit card due date etc. You can get your daily brief by saying "Alexa, ask ENBD for my Daily Brief"

• How do I talk to Alexa?

  You can ask her about your Emirates NBD Current, savings, and credit card accounts. You can also get your transaction details.

  First open the skill by saying "Alexa, Open ENBD"

  Here are a few examples of what you can ask Alexa:

  Credit Card

  • For Balance: What's the balance on my credit card?
  • For Bill due date: "What's the due date for my credit card bill"
  • For Recent transactions: "Give me my credit card transactions"

  Accounts

  • Savings: "How much money I have in my savings"
  • Current: "What's my current account balance?"
  • Transactions: "What are the recent transactions on my account?"
  • Account Number: "Give me my account number"

   

• Why did I get an error message when I tried to get my account information?

  Alexa was making some updates. Try asking again in a few minutes. If you want immediate account access, you can sign in to your online or mobile banking account.

• When can I use Alexa to get Emirates NBD information?

  Whenever you want! Alexa is always on and ready to give you your account information on any of your Alexa-enabled devices... unless, of course, your device is muted or turned off.

• Can someone else access my information?

  Anyone within earshot will be able to hear what Alexa says. And anyone with access to your Amazon Echo or Echo Show and your Voice Code will be able to ask questions about your account(s).