• What is an ITM?

  ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.

• What's the maximum amount for a transaction via ITM?

  The maximum amount for any transaction is AED 100,000

• Do you require any documents from customer for performing transactions over ITM?

  Customer needs to present Valid Emirates ID to perform any transaction over ITM.

• What are the ITM service operating timings?

  ITM service operating hours are from 08:00 am to 9:00 pm Saturday through Thursday and on Fridays and public holidays from 1:30 pm to 07:30 pm

• What kind of services ITM can provide?
  • Emirates NBD and other UAE banks cheque deposit (up to 25 leaves in 1 transaction)
  • Emirates NBD cheque encashment (including coins)
  • Cash withdrawals from the Emirates NBD account (including coins)
  • Cash deposit to Emirates NBD account
  • Cheque book request (individual customers only)
  • Inquiries on your accounts, loans and cards

   

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• What is an ITM?

  ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.

• What's the maximum amount for a transaction via ITM?

  The maximum amount for any transaction is AED 100,000

• Do you require any documents from customer for performing transactions over ITM?

  Customer needs to present Valid Emirates ID to perform any transaction over ITM.

• What are the ITM service operating timings?

  ITM service operating hours are from 08:00 am to 9:00 pm Saturday through Thursday and on Fridays and public holidays from 1:30 pm to 07:30 pm

• What kind of services ITM can provide?
  • Emirates NBD and other UAE banks cheque deposit (up to 25 leaves in 1 transaction)
  • Emirates NBD cheque encashment (including coins)
  • Cash withdrawals from the Emirates NBD account (including coins)
  • Cash deposit to Emirates NBD account
  • Cheque book request (individual customers only)
  • Inquiries on your accounts, loans and cards

   

• Where can ITM service be availed?

  ITM services can be availed at the following locations:

  • Emirates NBD IBN Battuta mall Branch
  • Emirates NBD Union Square Branch
  • Emirates NBD Head Quarters Branch
  • Emirates NBD Emirates Towers Branch
  • Emirates NBD Head Office Branch
  • Emirates NBD Dubai Mall Branch
  • Emirates NBD Deira Branch

   

• Can I pay my utilities bills via ITM?

  This service is not available via ITM, but you can pay them through our other channels (ATM, CDM, Online Banking, and Mobile banking)

• Can I do cash withdrawal?

  Yes, you just need your valid Emirates ID to withdraw up to AED 50,000

  To withdraw an amount above AED 50,000 (and within ITM limit of AED 100,000) we would also need your cash cheque.

• Can I do cash deposit?

  Yes, you can do cash deposit to Emirates NBD Account.

• Do I need to insert my debit card?

  You have the option to either key in the account number or insert your ENBD card.

• Can I deposit my Non Emirates NBD cheque using ITM machine?

  Yes, you can deposit non Emirates NBD cheques (up to 25 leaves in 1 transaction).

• Can I make currency exchange using ITM?

  No, you can visit ENBD branch to complete this transaction.

• Can I pay my credit card bill using ITM?

  No, you can use ATM, CDM to make this payment.

• What are the denominations available in the machine?

  AED 5, 10, 100, 500 and coins AED 1, Fils 50 and 25.

• Who can use ITM service?
  • Emirates NBD account holders can deposit Emirates NBD cheques into their accounts or encash Emirates NBD cheques and perform cash deposit/withdrawal transactions
  • Non account holders can only encash Emirates NBD cheques and deposit funds into Emirates NBD account

   

• Will I be able to cash a cheque with decimals which is not multiples of 25 fils e.g. AED 100.10 or AED 100.90?

  Yes, you will be able to encash the cheque with decimal amount by round off process.

  The money debited from the account will be the cheque amount, however the cash you receive will be rounded up to the nearest 25 fils as per existing branch process.

• If I don't have my debit card or account number will I be able to perform any transactions?

  Yes, provided you have your Valid Emirates ID.

• Will I be able to do multiple transactions at one time?

  Yes you will be able to perform multiple transactions during one session (e.g. deposit cheque, withdraw funds from your accounts and inquire about you ENBD loan).