Using mePay to send and receive money

mePay is our mobile service that lets you make instant cashless transfers without an account number or IBAN

Sending and receiving money has never been easier!

With mePay, you can transfer and receive money easily and quickly to or from anyone using just a UAE mobile number. No need for an account number or IBAN. You can transfer directly to an Emirates NBD account or to an ATM from where your recipient can collect it.

Need to send money to someone who is not an Emirates NBD customer? Not a problem. All they need to do is download the Emirates NBD Mobile app and then move the money to their account using their UAE mobile number. See how to do this below.

Please note, you can’t use mePay with a Gold Savings Accounts.

Here's everything you need to know about our exclusive mobile cashless money transfer service.

How to receive money using mePay

Next steps

How to transfer money using mePay

Log in to Mobile Banking
Click the hamburger menu on the top left of the app
Click Transfer > Emirates NBD mePay > Transfer funds with mePay
Click Initiate New mePay Transaction
If you don’t have the beneficiary as a contact in your phone book
- Enter a mobile number
- Select Transfer to account or ATM, then select the amount and enter a voice or text message before you confirm
If you have the beneficiary as a contact in your phone book
- Select the beneficiary from your phone book
- Select Transfer to Account or ATM, select the amount and enter a voice or text message before you confirm

You can also use mePay Split Bill to split bills easily and quickly between family and friends.

FAQs

What are the limits to transferring money through mePay?

There is a limit of AED 2,000 per transaction and a maximum amount of AED 4,000 per day.

Are there any limits to withdrawing from an ATM?

You can withdraw a maximum of AED 2,000 per day in multiples of 100 from an ATM.

Can I make a mePay transfer to a non-Emirates NBD customer’s bank account?

Yes, you can, but it's not a direct transfer. Your beneficiary will need to download the Emirates NBD Mobile App and have the money transferred to their local account using their mobile number.

Can I cancel a money transfer after a transaction is done?

If your transaction is still pending, you can cancel it through the Emirates NBD mobile app. Just follow these steps:

Log in to Mobile Banking
Click the hamburger menu on the top left of the app
Click on Transfer > Emirates NBD mePay > View/ Manage mePay Transfers
Select the transaction > Swipe left

Your request will be processed instantly.

How long do I have to complete the cardless withdrawal from an ATM?

The transfer PIN for a third party will expire in 24 hours. In the case of a self-withdrawal, the PIN code will expire in 1 hour. To learn about cardless withdrawal, click here.

What happens if I enter the wrong PIN when collecting a mePay transfer?

If you enter the wrong PIN twice, the transaction will be cancelled automatically.

What happens if I don’t claim my mePay transfer?

If you don’t claim the mePay transfer, the amount will be reversed to the sender in 24 hours.

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