How to complain?
The simplest way to get in touch with us is via our Online Banking or Mobile Banking App
Using Online Banking
Using Mobile Banking
24/7 Call Centre
How long will it take?
We will try to solve your complaint as quickly as possible. Certain complaints may take up to 15 working days or more as our investigation is dependent upon responses from correspondent / beneficiary banks.
How can you help us?
For quick investigation and solutions, please provide us with the following:
*For your security, please do not share your account details with a third party.
If we cannot reach an agreement together
We are confident that our complaint resolution process is both fair and robust. However, if we have been unable to provide you with a full and satisfactory resolution, you have the right to refer your complaint to the UAE Central Bank.
Please keep in mind that the UAE Central Bank website states that "Before filing a complaint with the Central Bank, every effort should be made in order to the settle the matter directly with the concerned bank or financial institution".
In case your Debit / Credit Card is lost / stolen, you may instantly block your card via Online Banking / Mobile Banking or call us on 600 54 0000 and tell the virtual assistant Fraud.
Call us on 600 54 0000 within UAE or +971 600 54 0000 for International