Emirates NBD is proud to launch its fifth Annual Sustainability Report, detailing the Bank’s performance and key highlights across economic, social, governance and environmental practices, and how the Bank navigated its operations and people through the pandemic.Download the full 2020 Sustainability Report
9,243 full-time employees
46 employees with disabilities
5,216 hours volunteered in the UAE
43 Emirates NBD branches equipped with disability-friendly servicing facilities
In 2020, 62% of Emirates NBD branches became more accessible
88% of operational budget was spent on suppliers registered locally in the UAE
Net profit of AED 7.0 billion
“The importance and value of Emirates NBD’s commitment to economic, social, governance and environmental practices was evident as the world entered a period of major disruption to the way individuals, communities and business previously functioned.”
“We remain inspired by the commitment of our nation's wise leaders towards building a sustainable economy, and we have increased our efforts to help protect and preserve our environment, while supporting the communities we serve.”
“I would like to thank all our stakeholders for their support and dedication during this challenging period. The pandemic has been the catalyst for change in customer banking behaviour and we will use this as an opportunity to create even more sustainable ways of working and banking.“
Download About this Report
To be globally recognised as the most valued financial service provider in the Middle East.
Every day we make our customers’ lives simpler by providing solutions to help them fulfil their financial aspirations.
Emirates NBD values revolve around the satisfaction of our customers and are built on our most important asset: our people.
Tanfeeth is an Arabic word meaning “getting the job done”. As a fully owned subsidiary of Emirates NBD Group, Tanfeeth functions as an operations and service platform.
Emirates Islamic, established to deliver exceptional banking services in line with the high standards of Shari'a principles.
Emirates NBD’s role as a responsible bank is to create a sustainable positive economic impact wherever they operate.
As the official banking partner of Expo 2020 Dubai, Emirates NBD rolled out a customized Expo 2020 Dubai business banking package for UAE-based small and medium enterprises (SMEs) and startups.
To ensure the Bank’s efforts and investments create maximum impact, they focus on the risks and opportunities that directly and indirectly affect their stakeholders and business. The Bank ensures they maintain an inclusive approach by making sustainability the responsibility of every department across the Group.
In 2020, corporate governance played a key role in navigating through uncertainty and continuing to create long-lasting value for all stakeholders. This included ensuring financial and operational resilience, re-stablishing the Bank’s cyber security strategy and putting in place the right measures to secure both their people and customers.Download
The Bank worked towards financial inclusion by providing all customers with the products and services they need. The Bank continuously seeks to upgrade technologies, using innovative thinking to create new products and services.
Emirates NBD is a major service provider to retail, micro SMEs, commercial and corporate segments. As one of the largest banks in the UAE, Emirates NBD has proactively set up policies and practices to guide and ensure all departments act in a responsible manner towards communities and partners.
The Bank considers their people, as their most valuable asset. For this reason, they constantly focus on innovation, learning, diversity and collaboration. Helping to attract, develop and retain the right talent, which is the foundation for growth of the business.
The Bank continues to lead and commit to investing in recruiting, retaining and growing the talent of people with disabilities. 46 employees with disabilities have been employed across the Group.
Emirates NBD understands the necessity of creating shared value in the local community. Through their social impact framework, they highlight the societal challenges faced, and represent strategies to address these challenges and measure their impact. This year, the Bank conducted events virtually in order to protect the community and their volunteers.
The Bank is committed to reducing their environmental impact, through annual carbon footprint calculations and community initiatives that aim to reduce their environmental impact and educate employees on the same.
During 2020, the Bank’s carbon footprint dramatically decreased, due to employees adapting to working from home, paperless initiatives and converting to online events.
This Sustainability Report complies with GRI Standards. The report summaries the Bank’s commitment to stakeholders and highlights performance across socio-economic, environmental, community and government practices.Download