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2020 Sustainability Report

Emirates NBD is proud to launch its fifth Annual Sustainability Report, detailing the Bank’s performance and key highlights across economic, social, governance and environmental practices, and how the Bank navigated its operations and people through the pandemic.

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About this Report

Key Highlights

Vision

Our People:
9,243 full-time employees
46 employees with disabilities

Mission

Community:
5,216 hours volunteered in the UAE
43 Emirates NBD branches equipped with disability-friendly servicing facilities
In 2020, 62% of Emirates NBD branches became more accessible

Values

Environmental:
88% of operational budget was spent on suppliers registered locally in the UAE

Brand Growth
Financial:

Net profit of AED 7.0 billion

 

A message from

public recognition
public recognition

H.H. Sheikh Ahmed Bin Saeed Al Maktoum
Chairman, Emirates NBD

“The importance and value of Emirates NBD’s commitment to economic, social, governance and environmental practices was evident as the world entered a period of major disruption to the way individuals, communities and business previously functioned.”

public recognition
public recognition

Hesham Abdulla Al Qassim
Vice Chairman and Managing Director, Emirates NBD

“We remain inspired by the commitment of our nation's wise leaders towards building a sustainable economy, and we have increased our efforts to help protect and preserve our environment, while supporting the communities we serve.”

public recognition
public recognition

Shayne Nelson
Group CEO, Emirates NBD

“I would like to thank all our stakeholders for their support and dedication during this challenging period. The pandemic has been the catalyst for change in customer banking behaviour and we will use this as an opportunity to create even more sustainable ways of working and banking.“

 

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About Emirates NBD Group

Who are we?

Vision

Vision:
To be globally recognised as the most valued financial service provider in the Middle East.

Mission

Mission:
Every day we make our customers’ lives simpler by providing solutions to help them fulfil their financial aspirations.

Values

Values:
Emirates NBD values revolve around the satisfaction of our customers and are built on our most important asset: our people.

Brand Growth
Tanfeeth:

Tanfeeth is an Arabic word meaning “getting the job done”. As a fully owned subsidiary of Emirates NBD Group, Tanfeeth functions as an operations and service platform.

public recognition
Emirates Islamic

Emirates Islamic, established to deliver exceptional banking services in line with the high standards of Shari'a principles.

 

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About Emirates NBD Group

Business Overview

Emirates NBD’s role as a responsible bank is to create a sustainable positive economic impact wherever they operate.

Official Banking Partner of Expo 2020 Dubai

As the official banking partner of Expo 2020 Dubai, Emirates NBD rolled out a customized Expo 2020 Dubai business banking package for UAE-based small and medium enterprises (SMEs) and startups.

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Business Overview

Sustainability Management

Sustainable Banking Framework

To ensure the Bank’s efforts and investments create maximum impact, they focus on the risks and opportunities that directly and indirectly affect their stakeholders and business. The Bank ensures they maintain an inclusive approach by making sustainability the responsibility of every department across the Group.

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Sustainability
Management

Governance & Business Continuity

In 2020, corporate governance played a key role in navigating through uncertainty and continuing to create long-lasting value for all stakeholders. This included ensuring financial and operational resilience, re-stablishing the Bank’s cyber security strategy and putting in place the right measures to secure both their people and customers.

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Governance & Business Continuity

Product & Service Responsibility

The Bank worked towards financial inclusion by providing all customers with the products and services they need. The Bank continuously seeks to upgrade technologies, using innovative thinking to create new products and services.

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Product &
Service Responsibility

Responsible Finance

Emirates NBD is a major service provider to retail, micro SMEs, commercial and corporate segments. As one of the largest banks in the UAE, Emirates NBD has proactively set up policies and practices to guide and ensure all departments act in a responsible manner towards communities and partners.

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Responsible
Finance

Our People

The Bank considers their people, as their most valuable asset. For this reason, they constantly focus on innovation, learning, diversity and collaboration. Helping to attract, develop and retain the right talent, which is the foundation for growth of the business.

Employees with Disabilities

The Bank continues to lead and commit to investing in recruiting, retaining and growing the talent of people with disabilities. 46 employees with disabilities have been employed across the Group.

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Our People

Our Social Investment

Emirates NBD understands the necessity of creating shared value in the local community. Through their social impact framework, they highlight the societal challenges faced, and represent strategies to address these challenges and measure their impact. This year, the Bank conducted events virtually in order to protect the community and their volunteers.

Corporate Social Investment Framework | Emirates NBD
Guided by our overall Corporate Responsibility Strategy - Creating Shared Value (CSV)

Key Drivers
United Nations Sustainable Development Goals
Emirates NBD Vision, Mission, Values
Country Vision
Key Focus Area
Advocating for People with Disabilities
Financial Literacy
Supporting Areas
Health & Wellness
Women's Empowerment
Environment
Community Development
Impact Measurement
Social Return on Investment (SROI)
Stakeholder Engagement
Monitoring and Evaluation
Implementation Mechanisms
Exchanger Programme
Resource Mobilisation
Partnerships and Collaboration
Awareness and Public Engagement

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Our Social Investment

Our Environmental Responsibility

The Bank is committed to reducing their environmental impact, through annual carbon footprint calculations and community initiatives that aim to reduce their environmental impact and educate employees on the same.

During 2020, the Bank’s carbon footprint dramatically decreased, due to employees adapting to working from home, paperless initiatives and converting to online events.

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Our Environmental
Responsibility

GRI Standards Content Index

This Sustainability Report complies with GRI Standards. The report summaries the Bank’s commitment to stakeholders and highlights performance across socio-economic, environmental, community and government practices.

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GRI Standards
Content Index

Sustainability Reports

Emirates NBD’s 2019 GRI Sustainability Report.

See the 2019 Report

Emirates NBD’s 2018 GRI Sustainability Report.

See the 2018 Report

Emirates NBD’s 2017 GRI Sustainability Report.

See the 2017 Report

Emirates NBD’s 2015 and 2016 GRI Sustainability Report.

See the 2015-2016 Report

Sustainability Reports

Emirates NBD’s 2019 GRI Sustainability Report.

See the 2019 Report

Emirates NBD’s 2018 GRI Sustainability Report.

See the 2018 Report

Emirates NBD’s 2017 GRI Sustainability Report.

See the 2017 Report

Emirates NBD’s 2015 and 2016 GRI Sustainability Report.

See the 2015-2016 Report