At Emirates NBD we are: digital, social, community and volunteer oriented, proud of our heritage, international and culturally diverse.Download the Full Sustainability Report
10,789 full-time employees from 70 nationalities
36 people with disabilities hired
35,650 hours volunteered in local community
40 Emirates NBD branches are equipped with disability-friendly servicing facilities
Energy savings worth AED 250,000
Net Profit of AED 10 billion
Brand Value Growth in Billions 4.04
“Our sustainability strategy takes inspiration from and reflects the tireless efforts of our nation’s leaders towards creating a sustainable future for coming generations. Emirates NBD aware that sustainability is a journey that needs every department, team and individual to play an active role.”
“Looking ahead to the opportunities in store in 2019, we are fully committed to supporting initiatives under the Year of Tolerance in the UAE, to enhance the country’s status as a global business hub that is welcoming to all.”
“Emirates NBD closed 2018 with robust performance on economic, environmental, social and governance fronts. During the year, we undertook a range of initiatives to embed sustainability across departments and foster a sense of shared responsibility among all our team members.”
Download About this Report
To be globally recognised as the most valued financial service provider in the Middle East
Every day we make our customers’ lives simpler by providing solutions to help them fulfil their financial aspirations.
Emirates NBD values revolve around the satisfaction of our customers and are built on our most important asset: Our People.
Tanfeeth is an Arabic word meaning “getting the job done”, as a fully owned subsidiary of Emirates NBD Group, Tanfeeth functions as an operations and service platform.
Emirates Islamic, established to deliver exceptional banking services in line with the high standards of Shari'a principles.
Our role as a responsible bank is to create a sustainable positive economic impact wherever we operate.
Our partnership with Expo 2020 Dubai brings a unique opportunity to showcase our innovations in smart technology, digital banking and global best practice through our site-wide presence as “Bank of the Future” at Expo 2020 Dubai.
We identify and address specific local and global goals within the United Nations Sustainable Development Goals (UNSDGs) and the UAE Vision 2021. See the full report to find our how we approach these goals.
The heart of our sustainability agenda is being an ethical bank and interacting responsibly with all our stakeholders. Sustainable practices extend far beyond environmental concerns. In this respect, our ethics extend to our transparency, how we honour commitments, acting in fair and nondiscriminatory ways, communicating and being accountable.Download
Emirates NBD’s Group Risk Management team is instrumental in identifying major existing and emerging risks and risk drivers. This includes the risks of legal or regulatory sanctions, fines and losses associated with damage to our reputation due to failure to comply with applicable laws, regulations policies or good practices.Download
Our customers are one of our key stakeholder groups. The success, prosperity and satisfaction of our customers is driven by two core organisation values, ‘customer focus’ and ‘service excellence’; these are embedded across all our departments.
Our responsible purchasing decisions enables us to consider the environmental, social and ethical impact and make well-informed purchasing decisions to support our people, suppliers, the environment and stakeholder groups.
Sustainability at Emirates NBD extends to supporting the local business community. As a leading bank in the UAE, we always look to positively support the local economy wherever possible. In 2018, we spent approximately 91% of our operational budget on suppliers with addresses registered in the UAE.
The sustainability of our organisation depends highly on the prosperity, wellbeing and development of our most valuable asset: our people. We ensure our employees are given the opportunity to thrive in the workplace by creating a culture that celebrates openness, collaboration, continuous learning and a holistic work-life balance. This year, the Bank had 10,789 full-time employees from 70 nationalities.
At Emirates NBD, one of our key pillars is advocating for people with disabilities (People of Determination), and we have specific programmes aimed at supporting them. In 2018, we hired a total of 36 employees with disabilities between Emirates NBD Bank and Tanfeeth.
Each year, we align with the annual theme of the UAE, tying in to the overall direction of the country and measuring our impact on the local community.
Celebrating #WorldKindnessDay, take time to reflect on how you can make a difference. Reach out, volunteer and change the world. Our employees volunteered 35,650 hours in the local community, as of 31 December 2018.
In efforts to decrease our carbon footprint and manage our resources efficiently, we committed to:
> Green Auto Loans: Offer preferred interest rates to customers interested in purchasing electric or hybrid cars.
> Water Conservation Initiative: Removed over 5.1 tonnes of waste from UAE waterways and beaches through dive, kayak and beach clean ups.
> Achieved energy savings worth AED 250,000
Our Sustainability Report is in compliance with the GRI Standards. The report summaries our commitment to our stakeholders and highlights our performance across socio-economic, environmental, community and government practices.Download