Name *

Mobile Number *

 

Agent Name *

 

1. How was your overall experience of opening an account with Emirates NBD? Please rate on a scale from 0 -10 where 0 means Poor and 10 means Excellent. *

What is the reason for giving a low score? *

2. How was your experience with the TAT (turnaround time / time taken ) of the following services? Please rate on a scale from 0 -10 where 0 means Poor and 10 means Excellent.*

Delivery of Cheque book  

3. Based on your recent experience, how likely are you to recommend opening an account with Emirates NBD to your friends and colleagues? Please rate on a scale from 0-10 where 0 means 'Not at all likely' and 10 means 'Extremely likely'.*

4. What were your reasons for choosing Emirates NBD? (Multiple response possible)

5. How was your experience with the ease of setting up the following services? Please rate on a scale from 0 -10 where 0 means Extremely difficult and 10 means Extremely easy.*

Registering for Online Banking(smartBusiness)

Downloading the Mobile Banking app

6. In the last 10 days, have you received an official call from a Business Banking Relationship Manager or Service Agent? *

 

Yes

No

 

9. Please read the below statements, and mark all that apply to you: *

I had a bank account with another bank in UAE but closed it

This is the first bank account I opened in UAE

I currently bank with several banks in UAE