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Agent *
Mobile Phone *
CIF Number *
CIF Open Date *
1. How was your overall experience of opening an account with Emirates NBD? * (Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)
1a. What is the reason for giving a low score?*
Please specify
2. How was your experience with the TAT (turnaround time / time taken) of the following services?* (Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)
2a. Account number generation
Please share your reason for dissatisfaction.
2b. Delivery of Cheque book
3. Based on your recent experience, how likely are you to recommend opening an account with Emirates NBD to your friends and colleagues? * (Please use a 10 points scale, where 0 means Not at all likely and 10 means Extremely Likely)
3a. What is the reason for giving this recommendation score? *
4. What were your reasons for choosing Emirates NBD? (Multiple response possible)*
Any other (please specify)
5. How was your experience with the ease of setting up the following services? * (Please use a 10 points scale, where 0 means Extremely difficult and 10 means Extremely easy)
5a. Registering for Online Banking (smartBusiness)
5b. Downloading the Mobile app
6. In the last 10 days, have you received an official call from a Business Banking Relationship Manager or Service Agent?
7. How satisfied are you with the resolution provided to address your concerns, if any?* (Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)
8. How satisfied are you with the Emirates NBD Relationship Officer who assisted you to open your account? * (Please use a 10 points scale, where 0 means poor and 10 means excellent)
9. Please read the below statements, and mark all that apply to you.*
10. Can you please let us know with which Bank did you close your account with?
10. Can you please let us know with which other banks are you dealing with in UAE?
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