Business Banking On-boarding Survey

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Sourcing Channel *

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Name *

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Agent *

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Mobile Phone *

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CIF Number *

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CIF Open Date *

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1. How was your overall experience of opening an account with Emirates NBD? *
(Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)

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10

1a. What is the reason for giving a low score?*

Staff/ RM was not knowledgeable Lack of professionalism Lack of responsiveness/ support from staff Unfriendly behaviour of staff Others

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Please specify

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2. How was your experience with the TAT (turnaround time / time taken) of the following services?*
(Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)

2a. Account number generation

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10

Please share your reason for dissatisfaction.

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2b. Delivery of Cheque book

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10
N/A

Please share your reason for dissatisfaction.

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3. Based on your recent experience, how likely are you to recommend opening an account with Emirates NBD to your friends and colleagues? *
(Please use a 10 points scale, where 0 means Not at all likely and 10 means Extremely Likely)

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3a. What is the reason for giving this recommendation score? *

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4. What were your reasons for choosing Emirates NBD? (Multiple response possible)*

Wide network of branches/ ATMs Relationship Manager Business Banking Centers Our customized Wealth Solutions Attractive rates and other product features Others

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Any other (please specify)

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5. How was your experience with the ease of setting up the following services? *
(Please use a 10 points scale, where 0 means Extremely difficult and 10 means Extremely easy)

5a. Registering for Online Banking (smartBusiness)

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N/A

Please share your reason for dissatisfaction.

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5b. Downloading the Mobile app

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N/A

Please share your reason for dissatisfaction.

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6. In the last 10 days, have you received an official call from a Business Banking Relationship Manager or Service Agent?

Yes
No

7. How satisfied are you with the resolution provided to address your concerns, if any?*
(Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)

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N/A

Please share your reason for dissatisfaction.

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8. How satisfied are you with the Emirates NBD Relationship Officer who assisted you to open your account? *
(Please use a 10 points scale, where 0 means poor and 10 means excellent)

0
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10

Please share your reason for dissatisfaction.

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9. Please read the below statements, and mark all that apply to you.*

I had a bank account with another bank in UAE but closed it I currently bank with several banks in UAE This is the first bank account I opened in UAE

10. Can you please let us know with which Bank did you close your account with?

ADCB
NBAD
HSBC
FGB
MASHREQ
FAB (First Abu Dhabi Bank)
Others

10. Can you please let us know with which other banks are you dealing with in UAE?

ADCB
NBAD
HSBC
FGB
MASHREQ
FAB (First Abu Dhabi Bank)
Others

Please specify

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