Everyday we make our customers' lives simpler by providing solutions that help them fulfill their financial aspirations

What does "Everyday" mean?

• We are consistent
• We are committed as a team
• We are reliable
• We are driven by our mission

What does "Simpler" mean?

• We provide convenient access to banking by our presence & network
• We help our customers make informed decisions about their financial needs
• We provide efficient one-stop solutions

What does "Providing Solutions" mean?

• We listen to our customers
• We assume ownership of any issues or complaints and ensure timely resolution
• We anticipate their requirements and offer the right solutions

What does "Fulfill Financial Aspirations" mean?

• Our customers' financial aspirations are important to us
• We build trust by offering the right products and services
• We build win-win, long lasting relationships

• Our Customer Centric Approach

  CUSTOMER FOCUS

  • We know our existing as well as potential customers, anticipate their needs to understand their perspective and guard their confidential information
  • We work as one organisation, across functions, to fulfill our customers' financial needs
• Our Differentiation

  SERVICE EXCELLENCE

  INNOVATION

  • We deliver superior service by taking ownership of the same, responding promptly, efficiently and courteously to our customers
  • We demonstrate initiatives and provide a range of alternatives
  • We know our products well, obtain continuous customer feedback, maintain a positive approach and go the extra mile
  • We are innovative because we challenge existing practices, as well as seek and identify improvement
  • We develop creative ideas, offer new solutions and learn from our mistakes
• Our People

  PASSION FOR PERFORMANCE

  INTEGRITY

  TEAMWORK

  • We strive towards accepting change, being positive, making things happen, taking initiative and responsibility, having the willingness to learn, thus improving continuously
  • Our desire is to provide breakthrough results, achieving goals beyond our comfort zone and always delivering more than promised
  • We pride ourselves by delivering constantly, being proactive, as well as showing our commitment to the organisation and to each other
  • We build our customer's confidentiality, fulfill our commitments and admit to our mistakes
  • Our customers know that we are trustworthy and respectful because we behave ethically, keep promises by backing words with actions and have the courage to do the right thing
  • By being sincere and consistent in our behavior, we are accountable and transparent in our actions, thereby delivering our promises
  • We share our expertise, ideas, information and knowledge
  • We commit to understand our goals, trust and support each other
  • Through accountability, active participation and collaboration, we achieve our common goals