Convenient banking via our ITMs

Use our wide network of ITMs to conduct transactions and access services quickly and safely

Audio and video banking, extended service hours

ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology that allows customers to conduct transactions and banking services driven by a centrally based teller in a highly engaging real-time video and audio interaction.

Use our network of ITMs and spend less time in the branch and more time doing the things you enjoy.

Operating hours:

Our ITMs are open from 8:00 am to 9:00 pm (Monday to Friday) and 1:30 pm to 7:30 pm (on Sunday and public holidays).

On Friday, the services will not be available between 12:30 pm and 2:00 pm due to the prayer break.

What you can do at our ITMs

Deposit Emirates NBD and other UAE bank cheques (up to 25 leaves)
Cash Emirates NBD cheques (including coins)
Withdrawal cash from Emirates NBD accounts (including coins)
Deposit cash to Emirates NBD accounts
Make inquiries on your Liv. Account (account status, mobile number/email address update and account closure)

Note: Non-Emirates NBD account holders will only be able to encash Emirates NBD cheques and deposit funds into Emirates NBD accounts.

Features

Extended service hours with live teller assistance
Perform all transactions with your Emirates ID if you don’t have your Emirates NBD debit card
Face-to-face transactions to address concerns and questions immediately
Enhanced ATM and Cash Deposit Machine (CDM) experience

ITM transaction limits

Emirates NBD cheque encashment: up to AED 100,000

Cash withdrawal: up to AED 100,000

FAQs

Can I pay my utility and credit card bills using an Emirates NBD ITM?

No, you can’t make these payments through our ITMs, but you can use Online Banking or Mobile Banking to pay in a few easy steps.

Do you require any documents for transactions over ITMs?

You’ll need to present a valid Emirates ID to perform any transaction via an Emirates NBD ITM.

Will I be able to cash a cheque with decimals which are not multiples of 25 fils for example, AED 100.10 or AED 100.90?

Yes, you will be able. The money debited from the account will be the cheque amount, however the cash you receive will be rounded up to the nearest 25 fils.

What are the denominations in which I can transact on an ITM?

Cash withdrawals, deposits and cheque encashments can be made using AED 5, 100, 500 and 1000 notes. AED 1 and 25 and 50 fil coins are accepted as well. Cash deposits can’t be made in coins.

Will I be able to do multiple transactions at one time?

Yes, you will be able to perform multiple transactions during one session. For example, you can deposit a cheque (maximum of 3 cheques per session) and withdraw funds from your accounts.

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